Privacy
Policy.
Overview
Ravion® ("we," "us," or "our"), operated by Satellite Link Power, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit satellitelinkpower.com (the "Site") or purchase our products.
Plain-language summary: We collect only what we need to process your orders and improve your experience. We never sell your personal data to third parties. You always have the right to access, correct, or delete your information.
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site. This policy applies to all information collected through our website, email communications, and any related services.
Information We Collect
When you place an order, create an account, or contact us, we collect:
- Name, email address, phone number, and billing/shipping address
- Payment information (processed securely via third-party payment processors — we never store full card numbers)
- Order details, product preferences, and purchase history
- Messages, inquiries, and support communications
- Account credentials if you create an account
- Wholesale or business information if you contact us for bulk pricing
When you browse our Site, we automatically collect certain technical information:
- IP address, browser type, and operating system
- Pages visited, time on page, and referring URLs
- Device type (desktop, mobile, tablet)
- Cookies and similar tracking technologies (see Section 05)
- Clickstream data and navigation patterns
We may receive limited information from:
- Payment processors (e.g., Stripe, PayPal, Shop Pay) for transaction verification
- Shipping carriers (e.g., UPS, FedEx, USPS) for delivery status
- Analytics providers (e.g., Google Analytics) for site performance data
- Social media platforms if you interact with our ads or social content
How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Process & fulfill orders | Name, address, payment, email | Contract performance |
| Send order confirmations & tracking | Email, order details | Contract performance |
| Provide customer support | Name, email, order history | Legitimate interest |
| Process returns & warranty claims | Order details, shipping info | Contract performance |
| Send marketing emails (with consent) | Email, purchase history | Consent |
| Improve site & product experience | Analytics, browsing data | Legitimate interest |
| Prevent fraud & ensure security | IP address, payment data | Legal obligation |
| Comply with legal requirements | As required by law | Legal obligation |
Marketing emails: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email, or by contacting us directly. Unsubscribing from marketing will not affect transactional emails related to your orders.
Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:
- Service Providers: We share data with trusted third-party vendors who help operate our business — including payment processors (Stripe, PayPal), shipping carriers (UPS, FedEx, USPS), email platforms, and analytics providers. These parties are contractually obligated to protect your data and may only use it for the services they provide to us.
- Order Fulfillment: Your shipping address and order details are shared with our fulfillment partners to process and deliver your order.
- Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Ravion®, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if this occurs.
- With Your Consent: We may share information for any other purpose with your explicit consent.
Cookies & Tracking
Our Site uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and enable certain features. A cookie is a small text file stored on your device.
| Cookie Type | Purpose | Can Opt Out? |
|---|---|---|
| Essential | Shopping cart, checkout, account login — required for the site to function | No (required) |
| Analytics | Google Analytics — understand how visitors use our site (anonymized) | Yes |
| Marketing | Retargeting ads on Google, Facebook, Instagram | Yes |
| Preferences | Remember your language, currency, and display preferences | Yes |
You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may affect site functionality. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- All data transmitted between your browser and our servers is encrypted via SSL/TLS (HTTPS)
- Payment information is processed by PCI-DSS compliant payment processors — we never store full credit card numbers on our servers
- Access to personal data is restricted to authorized personnel only, on a need-to-know basis
- We conduct regular security reviews and updates
- Our platform is hosted on secure, monitored infrastructure
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you suspect a security issue, please contact us immediately at security@satellitelinkpower.com.
Your Rights
You have the following rights regarding your personal data. To exercise any of these rights, contact us at privacy@satellitelinkpower.com.
We will respond to all requests within 30 days. We may need to verify your identity before processing certain requests.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Order information: Retained for 7 years for accounting and legal compliance purposes
- Account data: Retained for as long as your account is active, plus 2 years after closure
- Marketing preferences: Retained until you unsubscribe or request deletion
- Support communications: Retained for 3 years from last contact
- Analytics data: Aggregated and anonymized after 26 months
- Cookie data: Varies by cookie type — typically 30 days to 2 years
When data is no longer needed, it is securely deleted or anonymized.
Children's Privacy
Our Site and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@satellitelinkpower.com and we will delete that information promptly.
If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to remove that information from our servers.
Third-Party Links
Our Site may contain links to third-party websites, including social media platforms, payment processors, and partner sites. These third-party sites have their own privacy policies, and we are not responsible for their practices.
We encourage you to review the privacy policies of any third-party sites you visit. Links to third-party sites do not constitute endorsement of their privacy practices.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
- Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
- Right to Opt-Out: Opt out of the sale or sharing of personal information (we do not sell personal data)
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
- Right to Correct: Request correction of inaccurate personal information
- Right to Limit: Limit the use of sensitive personal information
- Identifiers (name, email, IP address)
- Commercial information (purchase history, products considered)
- Internet/network activity (browsing history on our site)
- Geolocation data (general, from IP address)
- Inferences drawn to create a profile (purchase preferences)
To submit a California rights request, email privacy@satellitelinkpower.com with "California Privacy Request" in the subject line. We will respond within 45 days.
Do Not Sell or Share My Personal Information: We do not sell or share personal information for cross-context behavioral advertising. You do not need to opt out because we do not engage in this practice.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.
For material changes that significantly affect how we handle your data, we will notify you by email (if you have an account or have made a purchase) or by posting a prominent notice on our Site at least 30 days before the changes take effect.
Your continued use of our Site after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
| Contact Method | Details |
|---|---|
| 📧 Privacy Email | privacy@satellitelinkpower.com |
| 📧 General Support | support@satellitelinkpower.com |
| 🌐 Contact Form | satellitelinkpower.com/contact |
| 📍 Business | Satellite Link Power / Ravion®, United States |
We aim to respond to all privacy inquiries within 5 business days.
Questions about this policy? Email us at privacy@satellitelinkpower.com — we're happy to help. You can also visit our contact page or review our Terms of Service.